Privacy Policy
Privacy Policy
Last Updated: 12/29/2024
Link My Gear LLC (“LMG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you (“User” or “you”) provide while using our website, devices, applications, and related services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, share, and protect your information. By accessing or using the Platform, you agree to the practices described herein and in our Terms of Use. If you do not agree, please discontinue use immediately.
1. Scope & Applicability
- Platform Coverage
- This Privacy Policy covers personal information collected through:
- Our main website at www.LinkMyGear.com.
- Our IoT devices, mobile/desktop apps, and all associated functionalities (e.g., telemetry, alerts, analytics).
- Third-party integrations (e.g., messaging services, cloud hosting) solely to the extent described in this Policy.
- This Privacy Policy covers personal information collected through:
- International Use
- We primarily operate under U.S. law (Delaware jurisdiction). If you access the Platform from outside the U.S., you agree to the international transfer, storage, and processing of your data as described in this Policy.
- Nothing in this Policy shall be construed to limit any non-waivable statutory rights or obligations in your jurisdiction (see Section 12 for Local/International Rights).
- Age Restriction (Children Under 18)
- The Platform is not intended for minors under 18. We do not knowingly collect personal data from children under 18. If you suspect unauthorized access by a minor, please contact us at [Insert Privacy Email], and we will remove such data in accordance with applicable law.
2. What We Collect
To deliver our services safely and effectively, we may collect the following categories of information:
- Account Data
- Name, username, password, email address, phone number, and mailing/billing addresses.
- Payment details (handled by third-party payment processors; we do not generally store full card details on our servers).
- Telemetry & Device Data
- GPS coordinates, altitude, speed, pressure, IMEI numbers, firmware logs, and usage analytics from your IoT devices.
- Event history, including errors, debug logs, or battery/firmware status.
- User-Generated Content (UGC)
- Photos, videos, text posts, or other media you upload to the Platform (including associated metadata such as geotags or timestamps).
- Comments on community forums, feedback forms, or in-app chat features.
- Technical & Usage Information
- IP address, browser type, device identifiers, operating systems, referral URLs, cookie data, and session logs.
- Interaction data (e.g., pages viewed, features clicked, frequency/duration of usage).
- Communications & Support
- Copies of emails, phone calls, or other messages between you and our team (e.g., support, compliance, or feedback).
- In-app forms, surveys, or questionnaires you voluntarily complete.
- Emergency Contact Details
- If you enable alert features, we may collect the names and contact info of your designated emergency/safety contacts.
- We may record communications with these contacts if the system triggers an alert or if they request support on your behalf.
- Location or Proximity Data (if enabled)
- Certain features may request ongoing or background location data from your device to power real-time alerts, emergency location tracking, or usage analytics. You will usually have the option to grant or deny such permissions.
3. How We Use Your Data
We process personal data lawfully for the following purposes:
- Service Delivery & Device Functionality
- Create, authenticate, and maintain user accounts.
- Provide real-time telemetry analytics, logging, and alert capabilities.
- Manage device pairing, firmware updates, and account-device linking.
- User Experience & Platform Improvement
- Analyze usage patterns, troubleshoot issues, and refine our services.
- Develop new features or functionalities based on aggregated feedback and user behavior.
- Payment & Billing
- Facilitate device purchases, subscriptions, refunds, and invoice management.
- Detect and prevent fraudulent transactions or unauthorized payment activities.
- Safety & Compliance
- If you enable emergency alerts, your location data and telemetry may be shared with designated contacts or emergency personnel as necessary for user safety.
- Comply with legal obligations (e.g., responding to court orders, law enforcement requests, or regulatory demands).
- Communication & Customer Support
- Address user inquiries (technical issues, account queries, or bug reports).
- Notify you about policy updates, system advisories, or changes in device functionality.
- Marketing & Promotional (where permitted)
- Send promotional emails or notifications about upgrades, special offers, or new products only if you have opted in or if local law allows.
- Provide personalized recommendations or marketing, subject to your ability to opt out (see Section 8).
- Aggregated Insights
- Create anonymized or aggregated data sets (e.g., usage statistics, device reliability reports) that do not identify individual users.
- Such aggregated data may be shared internally or externally for research, analytics, or product improvement.
4. Legal Bases for Processing (GDPR/UK GDPR)
For Users in the EU/EEA/UK, we rely on:
- Contractual Necessity: Processing is essential to fulfill our obligations under our Terms of Use.
- Legitimate Interests: We pursue legitimate business interests in improving security, developing features, and preventing fraud, provided these do not override your fundamental rights.
- Consent: Required for certain optional data processing activities (e.g., marketing communications, sensitive telemetry, or Cookie usage under local laws).
- Legal Obligations: To comply with applicable regulations, law enforcement requests, or regulatory requirements.
5. Cookies & Tracking Technologies
We use Cookies and similar technologies (e.g., beacons, pixels) for:
- Essential Platform Operation: Session management, authentication, and security.
- Analytics: Gathering information on usage trends, popular features, and user navigation patterns.
- Customization: Remembering user preferences (language, region, etc.).
- Advertising (if applicable): Offering relevant promotions or measuring ad performance.
You can manage certain Cookie preferences in your browser settings. However, blocking some Cookies may degrade platform performance. For more detail, see Section 14.14 of our Terms of Use or contact [Insert Privacy Email].
6. Sharing & Disclosure of Information
We do not sell your personal data to third parties for their independent commercial purposes. However, we may share data under these circumstances:
- Service Providers (Processors)
- Hosting platforms, payment processors, analytics providers, or messaging gateways that help us operate the Platform. They are bound by strict confidentiality obligations and only process data under our instructions.
- Emergency Contacts & Rescue Services
- If you opt into our alert features, your telemetry or location data will be shared with designated contacts or emergency responders to the extent necessary to provide or coordinate assistance.
- Affiliates & Corporate Transactions
- If LMG undergoes a merger, acquisition, asset sale, or financing, personal data may be transferred as part of that transaction, subject to safeguards and prior notice.
- Legal & Regulatory Compliance
- We may disclose data as required by law, subpoena, or legal process, or if we believe in good faith that it is necessary to:
- Enforce our Terms.
- Protect rights, safety, or property—ours, yours, or others.
- Respond to valid legal inquiries from public authorities.
- We may disclose data as required by law, subpoena, or legal process, or if we believe in good faith that it is necessary to:
- Aggregated/Anonymized Outputs
- Non-identifiable summaries or statistical reports may be shared publicly (e.g., usage metrics, device performance analyses).
7. Data Retention & Minimization
- Retention Period
- We retain personal data only as long as is necessary to fulfill the purposes stated in this Policy or comply with legal obligations (e.g., record retention laws).
- If you delete your account, we will remove or anonymize your personal data within a reasonable timeframe, except where legal obligations require continued retention.
- Data Minimization
- We strive to collect only the data that is directly relevant and necessary for your interactions with the Platform (e.g., we do not store raw payment card data, only references/identifiers from a PCI-compliant payment provider).
- Aggregated Data
- Any aggregated or anonymized data derived from your usage may be retained indefinitely, as it no longer identifies you personally.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access & Correct: Request access to your personal data or corrections of inaccurate information.
- Erase: Ask us to delete your personal data in certain circumstances (e.g., if no longer needed or if you withdraw consent).
- Restrict or Object: Restrict certain processing activities or object to processing based on our legitimate interests.
- Data Portability: Obtain a copy of your data in a commonly used, machine-readable format.
- Withdraw Consent: For processing activities based on consent (e.g., marketing), you can withdraw at any time without affecting prior lawful processing.
- Opt-Out of Marketing: Where applicable, unsubscribe or opt out of promotional emails. We will still send essential communications about your account or services.
To exercise these rights, contact us at [Insert Privacy Email]. We may verify your identity before acting on the request. We will respond within timeframes required by applicable law.
9. Security Measures & Breach Response
- Protective Measures
- We use industry-standard measures, such as encryption, firewalls, secure hosting, and regular security audits, to protect your data against unauthorized access or misuse.
- User Responsibility
- You must safeguard your login credentials, keep your device firmware updated, and follow all recommended security practices to prevent unauthorized account access.
- Data Breach Notifications
- In the event of a data breach involving your personal data, we will notify you and relevant regulatory authorities as required by applicable laws (e.g., GDPR, state breach notification statutes).
- Our notification may be via email, platform alert, or other communication channels, depending on the severity and legal requirements.
10. International Data Transfers
- U.S.-Based Operations
- We operate primarily from the United States, so your data may be transferred to and processed in the U.S. or other countries with potentially different data protection laws.
- Appropriate Safeguards
- For transfers from the EU/EEA/UK, we rely on Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to ensure your data receives an adequate level of protection.
- User Consent to Transfer
- By using our Platform or submitting personal data, you acknowledge and consent to such international transfers, to the extent allowed by local law.
11. Additional Disclosures (e.g., CCPA/CPRA)
If you reside in California or another jurisdiction with specific privacy rules, you may have additional rights, such as:
- Right to Know: What data we collect, how we use it, and whether we share or “sell” it (we do not sell personal data for money).
- Deletion: Request we delete personal data, subject to legal exceptions.
- Opt-Out: Right to opt out of the “sale” or “sharing” of personal data, if applicable.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Submit CCPA/CPRA requests to [Insert Privacy Email]. We will verify your identity before proceeding, per legal requirements.
12. Local & International Protections
- Non-Excludable Consumer Rights
- Where local laws grant you mandatory consumer or privacy rights that cannot be waived by contract, we fully respect those laws (see also Section 13.13 of our Terms of Use).
- Conflict of Laws
- In case of conflict between this Policy and your local privacy laws, those local laws govern only to the extent of the conflict if they are mandatory and cannot be contractually waived.
- GDPR/UK GDPR Addendum
- For EU/EEA/UK residents, see also our Section 24 of the Terms or any posted Data Processing Addendum for more details on cross-border processing, sub-processors, and data subject rights.
13. Third-Party Services & Integrations
- External Links
- The Platform may link to external sites or services (e.g., Telegram, WhatsApp) beyond our control. We disclaim responsibility for their privacy policies or data handling.
- We encourage you to review the privacy practices of any site or service before engaging.
- Third-Party Providers
- We use reputable third-party providers (cloud hosting, analytics, payment gateways). While we contractually require these providers to uphold confidentiality and data protection standards, we cannot guarantee their independent compliance with every aspect of law.
- We disclaim liability for service failures or security breaches attributable to such providers, except to the extent required by law.
14. Changes to This Policy
- Right to Modify
- We reserve the right to update or revise this Privacy Policy at any time to reflect new services, changes in laws, or modifications to data practices.
- Notification
- In case of material changes, we will notify you via email, a prominent Platform banner, or other suitable channels before the updated Policy becomes effective.
- Effective Date
- Continued use of the Platform after the “Last Updated” date indicates your acceptance of these changes.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to:
- Privacy Team: info@linkmygear.com
- Mailing Address:
Link My Gear LLC
3400 Cottage Way, Ste G2 #19883 Sacramento , California 95825 US
For technical support or general inquiries, refer to our Contact Information (Section 17 in the Terms) or call [Insert Support Phone Number].
16. Acceptance & Acknowledgment
By using the Platform or submitting any personal data, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms. If you do not agree, you must immediately discontinue using the Platform.